Returns & Satisfaction
Our commitment to excellence doesn’t end at the sale. We ensure your transition to electric mobility is completely risk-free.
30-Day Home Trial
Master your new ride on your own streets. If it's not perfect, we take it back.
Seamless Refunds
No hidden hoops. Once the bike is inspected, your refund is processed within 72 hours.
Brand Protection
Full factory warranties from Trek, Specialized, & Giant are managed directly by us.
The 30-Day Trial
At Oriana Luxe, we understand that a premium E-bike is a significant investment. To ensure total confidence, we offer a 30-day satisfaction window.
- Bikes must have fewer than 10 miles (16km) on the odometer for a full refund.
- Original packaging should be retained to ensure safe return transit.
- A standard restocking fee of 10% applies to cover safety inspections and recalibration.
Global Warranties, Local Support.
Since we curate bikes from the world's best manufacturers, you get the best of both worlds: The manufacturer’s global frame and motor warranty, plus Oriana Luxe’s dedicated boutique support team to handle any claims for you.
The Return Process
We've made returns as effortless as our rides. No need to visit a post office.
- Initiate: Contact our Concierge team via email or phone.
- Collection: We schedule a professional freight pickup from your residence.
- Inspection: Our mechanics verify the bike's condition (usually 2-3 business days).
- Credit: Funds are returned to your original payment method immediately after approval.
Damaged or Defective Items
In the rare event that your E-bike arrives with cosmetic or mechanical issues, Oriana Luxe assumes 100% of the cost. We will either send a mobile mechanic to your door or exchange the bike for a new unit at no cost to you.
Ready to find your perfect ride?
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