Frequently Asked Questions
How long does it take to receive an order?
Orders are processed within 1–3 business days. Delivery within Ireland and the EU usually takes 4–10 business days. International deliveries typically take 11–23 business days. A tracking number is provided once the order ships.
Do you ship internationally?
Yes. Shipping is available to most countries worldwide. Orders within the EU qualify for free delivery. For international destinations outside the EU, a flat shipping fee of €250 applies. Delivery usually takes 11–23 business days. Duties, taxes, and customs fees are the responsibility of the customer.
What are the shipping costs?
Shipping within Ireland and the EU is free. A €250 flat rate applies to international orders outside the EU. Rates are shown at checkout for clarity.
What is the return policy?
A 30-day return policy applies on most items. Products must be unused, in original packaging, and in the same condition as received. A 15% restocking fee applies to all returns, unless the item is defective or incorrect. To begin a return, contact support@orianaluxe.com.
Can items be exchanged?
Exchanges are available for defective or damaged items. Requests must be submitted within 7 days of delivery.
How can an order be tracked?
A tracking link is provided by email once the order ships. Order status can also be checked by logging into the Oriana Luxe account.
What happens if a package arrives damaged?
If a package arrives damaged, notify customer support within 48 hours with photos of the product and packaging. A replacement or refund will be arranged.
Can an order be cancelled or changed?
Orders can be cancelled or updated before shipment by contacting support immediately. Once shipped, cancellations are no longer possible.
Are warranties offered?
Some products include a manufacturer’s warranty. Warranty details are listed on product pages or available upon request.
How to contact customer support?
Email: support@orianaluxe.com
Phone: +44 7400 729960
Business Hours: Monday–Friday, 9:00–18:00 (GMT)
Address: Western Parkway Business Centre, 21 Ballymount Dr, Kilnamanagh, Dublin 12, D12 WK49, Ireland