Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays).
Ireland & EU Transit Time: 3–7 business days
Ireland & EU Total Delivery Time: 4–10 business days
International Transit Time (outside EU): 10–20 business days (varies by destination)
International Total Delivery Time: 11–23 business days
A tracking number is provided via email as soon as the order ships.
Update your address before your order is processed by contacting support@orianaluxe.com.
We’ll email you a tracking link when your order ships.
No. We do not store credit card details. All payments are encrypted and processed securely by our payment providers.
Yes, shipping is available worldwide.
Delivery within Ireland and the EU is free.
Orders shipped outside the EU incur a flat international shipping fee of €250.
Delivery times vary by destination (typically 4–10 business days within the EU and 11–23 business days internationally).
Duties, taxes, and customs fees for international orders are the responsibility of the customer.
We try to ship items together whenever possible. Some items may ship separately based on stock and warehouse locations or freight requirements for large equipment.
If you need to swap an item
Returns and Exchanges
You may return most items within 30 days of delivery for a refund or exchange. Items must be unused, in original packaging, and in the same condition as received. To start a return, email support@orianaluxe.com with your order number.
Contact support@orianaluxe.com immediately. We’ll arrange a replacement or refund at no cost to you.
Please report damages within 48 hours of delivery and include photos of the product and packaging. We’ll arrange a replacement or refund.
We’ll provide return instructions and the warehouse address once your return request is approved.
📧 support@orianaluxe.com
📞 +1 302 412-0294
(For privacy/data requests, use info@orianaluxe.com as shown in your Privacy Policy.)
Contact us as soon as possible. If your order hasn’t shipped, we can update the address.
Yes, if the order hasn’t been processed/shipped. Contact support immediately for assistance.
Yes. You can pre-order out-of-stock items. We’ll display or confirm the estimated delivery timeframe at checkout or via email.