Common queries answered
Frequently asked Questions
Processing Time
Orders are processed within 1–3 business days (excluding weekends and holidays).
Ireland & EU Transit Time: 3–7 business days
Ireland & EU Total Delivery Time: 4–10 business days
International Transit Time (outside EU): 10–20 business days (varies by destination)
International Total Delivery Time: 11–23 business days
A tracking number is provided via email as soon as the order ships.
Update your address before your order is processed by contacting support@orianaluxe.com.
We’ll email you a tracking link when your order ships.
No. We do not store credit card details. All payments are encrypted and processed securely by our payment providers.
Yes, shipping is available worldwide.
Delivery within Ireland and the EU is free.
Orders shipped outside the EU incur a flat international shipping fee of €250.
Delivery times vary by destination (typically 4–10 business days within the EU and 11–23 business days internationally).
Duties, taxes, and customs fees for international orders are the responsibility of the customer.
We try to ship items together whenever possible. Some items may ship separately based on stock and warehouse locations or freight requirements for large equipment.
Still need help?
Get in touch with us
Contact Us
Customer support is available for questions about products, shipping, returns, or general inquiries.
Address
Oriana Luxe
Western Parkway Business Centre
21 Ballymount Dr
Kilnamanagh
Dublin 12, D12 WK49
Ireland
Email
For support, inquiries, or order assistance:
support@orianaluxe.com
Phone
For urgent questions, call:
+44-7400-729960
Business Hours
Monday – Friday: 9:00 AM – 17:00 PM (GMT)
Saturday: 10:00 AM – 4:00 PM (GMT)
Sunday: Closed